Return Policy

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Return Policy -

  • As we are a small business, refunds / exchanges / store credit are on a case by case basis and is upon approval.

    • Refunds, Exchanges or Store Credit are available for new condition, unopened, unused products within 30 days of shipment. Exclusions apply on non-refundable items.

    • Select opened products may be exchanged or receive store credit within 30 days, but are non-refundable. * Please see section on non-refundable items.*

    • All sale and clearance items are non-refundable. Clearance items are sold As-is.

    • Defective items are only eligible for store credit or a replacement/exchange

    • Gift cards are non-refundable and non-returnable

    • Deposits paid for Lash classes or any services are Non-refundable and Non-transferrable

    • On the event your return/ exchange/ store credit is approved, the product must be returned to us within 7 days of the approval or the return request will be cancelled. Refunds will be for the total amount paid minus ANY shipping costs (this includes the return shipping label to return the product(s) back to us).

    • To return the product back to us you can either: arrange a time with us to drop off the item(s) off at our location (free), ship the items back to us on your own (cost varies by carrier), or we can mail you a return label (cost varies, but will be deducted from return total).

    To start the return process, please fill out the form at the bottom of this page and one of our representatives will reach out to you as soon as possible via email.

    Please have photos of items being returned as they are required to start the process.

    • Lash Classes, Digital Products, Gift Cards, Online Courses.

    • Wholesale Bulk Orders

    • Wholesale Lash Bath Orders

    • Any opened and/or used liquids/ gels (Primers, Bonders, Adhesives, Removers, Cleansers, Lash Baths) *UNLESS item was defective upon receipt it may be eligible for exchange or store credit

    • Any special order or custom made items

    • Any deposits paid for Lash classes or services

Start your return.

We sincerely apologize that the item(s) in your order did not fully meet your expectations. As a dedicated small business, we are committed to doing everything we can to make the situation right for you. If you haven’t done so already, please take a moment to review our return policy above to ensure your items qualify for return. Once we receive your request, one of our friendly representatives will be reaching out to you as soon as possible to guide you through the returns process and answer any questions you might have. We truly appreciate your support and hope to have the opportunity to work with you again soon!


With love,


Ivory and Sage Lash Supply